Open to senior roles in Delivery, Technical Account Management, Global Support
Most programs are judged at go-live. I also own what comes after. Eight-plus years in enterprise commerce, seven-plus in program delivery, most recently across commerce, order management, and AI.
Where most programs hand over, I stay.
Go-live is where risk peaks, not where it ends. I stay accountable through hypercare until the platform is stable, monitored, and meeting its SLAs.
Results, in numbers
Of company ARR from the 10+ enterprise accounts I supported delivery for
Orders processed by the OMS platform scaled
Enterprise accounts with delivery supported, and production support owner for 35+ enterprise clients
YoY efficiency gain from AI workflow automation
Reduction in repeat severity incidents
GMV retail platform stabilized after a zero-downtime migration
Selected work
All five case studies- Release managementOwning production releases across distributed teamsOwned the delivery roadmap and production releases for OMS, Offers, Cart and Checkout, shipping 99% of scheduled releases on time across 100+ releases and hotfixes, with final sign-off on every release and under 5% rollbacks.99%of scheduled releases on time
- Migration & observabilityZero-downtime migration & observability rebuildSupported the zero-downtime migration of five core services, then led post-migration stabilization and cut alert noise by 98%.98%ticket noise reduction
- Global support & SLAsProduction support & SLA governanceCut MTTR 70% and repeat severity incidents 90% at Fabric, then took SLA compliance from 75% to 100% at Bounteous.70%MTTR reduction at Fabric
Client programs at Fabric
Enterprise commerce brands I supported as part of Fabric’s customer delivery team, across retail, wholesale, and DTC.
- Knitwell Group
- abc carpet & home
- NBF Furniture
- BuildDirect
- BBQ Guys
- GNC
- Bodybuilding.com
- PNI Media
- EnableAll
- and more
Need someone to own your enterprise customers after go-live?
Based in Pune, open to hybrid or remote roles across India.